There are many factors that go into running a successful dance studio, but there is one constant that will always remain, The Parents or Guardians of dancers. They are a staple in the dance studio business and we owe them credit for inspiring dance studio owners to be more innovative by helping us to see things from a different perspective, with the ultimate goal of helping the children reach their fullest potential.
When it comes to speaking with parents or guardians, whether it is positive feedback, constructive feedback or concerns, the way you approach the conversation is sometimes where true growth and success can occur.
- There is Opportunity with Every Problem
When a parent approaches you with an issue, it is very important to take a step back and look at the problem from their perspective. Most of the time there is room for improvement and these suggestions can be of great value. Owning a dance studio can be a very personal business and it is easy to get defensive.
- Systems for Communicating Concerns
If there is no clear path for communication, parents will find a path and go to anyone who will listen to them. This is where gossip and drama can brew. The best way to approach concerns and suggestions is with an open door policy. If you are clear from the beginning that you are open to communicate directly and hear the concerns of others, people will feel heard and you will grow through their feedback. That doesn’t mean you have to change your policies. Once people feel they have been heard, they will take the communication and decide how to proceed from that point. You can also gain different perspectives increasing the ability to relate to the concerns or comments of parents
- The 24 Hour Rule
When it comes to big problems, it is always best to take 24 hours to respond. When it comes to considering an exception to the rule, a policy change, or parent communication as the result of a joint concern, it is best to “sleep on it” as they say. This gives your brain time to process the situation and for your emotions to settle down before responding. Adding the time to make important decisions makes a big difference in your ability to see the bigger picture to help make the right choice for everyone involved.
Parent involvement will not only enhance the experience for the kids, but it creates a family atmosphere of support for all of those involved in the studio!